Agreement to Terms
By accessing or using Sentinel ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
Description of Service
Sentinel provides website monitoring services including:
- Uptime monitoring and alerts
- SSL certificate tracking
- DNS change detection
- Response time analytics
- Incident management
- Status pages
Account Registration
Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our Service.
Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
Account Information
You agree to:
- Provide accurate, current, and complete information
- Update your information to keep it accurate
- Not impersonate any person or entity
- Not create accounts through automated means
Acceptable Use
Permitted Use
You may use the Service to:
- Monitor websites you own or have permission to monitor
- Receive alerts and notifications
- Access monitoring data and analytics
- Create public status pages
Prohibited Activities
You may not:
- Monitor websites without proper authorization
- Use the Service for illegal purposes
- Attempt to breach security measures
- Reverse engineer or copy the Service
- Use the Service to harm others or our infrastructure
- Resell or redistribute the Service without permission
- Scrape or harvest data from the Service
- Interfere with other users' access
- Upload malicious code or viruses
Subscriptions and Billing
Free Trial
New users receive a 14-day free trial on all paid plans. A valid payment method is required to start a trial. You won't be charged until the trial ends, and you can cancel anytime.
Subscription Plans
- Paid subscriptions renew automatically
- Billing occurs monthly or annually based on your plan
- Prices are subject to change with 30 days notice
Payment
- Payment is processed through Stripe
- You authorize us to charge your payment method
- Failed payments may result in service suspension
- Refunds are provided at our discretion
Cancellation
- You can cancel your subscription anytime
- Cancellation takes effect at the end of your billing period
- No refunds for partial months
- Access continues until the end of the paid period
Upgrades and Downgrades
- Plan changes take effect immediately
- Upgrades are prorated
- Downgrades take effect at the next billing cycle
Service Availability
Uptime Commitment
We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.
Service Modifications
We reserve the right to:
- Modify or discontinue features with notice
- Update the Service for improvements
- Suspend accounts for violations of these Terms
No Warranty
The Service is provided "as is" without warranties of any kind, express or implied.
Data and Monitoring
Your Data
You retain all rights to your monitoring data. We store data according to your subscription plan:
- Free Plan: 30 days retention
- Pro Plan: 90 days retention
- Business Plan: 1 year retention
Data Accuracy
We strive for accurate monitoring but:
- Cannot guarantee 100% accuracy
- Are not liable for missed incidents
- May experience brief monitoring delays
Data Backup
You are responsible for backing up critical data. We recommend exporting important incident reports.
Intellectual Property
Our Rights
All Service content, features, and functionality are owned by rootstuff and protected by intellectual property laws.
We reserve the right to ban all users who enjoy pineapple on pizza. 🍕
Your License
We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.
Feedback
Any suggestions or feedback you provide may be used by us without compensation or attribution.
Third-Party Services
The Service integrates with third-party services:
- Payment processing (Stripe)
- Notifications (email, SMS, Slack, webhooks)
- Infrastructure providers
These services have their own terms and privacy policies.
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount you paid in the last 12 months
- We are not responsible for data loss, service interruptions, or business losses
Indemnification
You agree to indemnify and hold harmless rootstuff from claims arising from:
- Your use of the Service
- Violation of these Terms
- Violation of any rights of others
- Your monitoring activities
Termination
By You
You may terminate your account at any time through account settings or by contacting support.
By Us
We may suspend or terminate your account if you:
- Violate these Terms
- Engage in fraudulent activity
- Fail to pay for services
- Pose a security risk
Effect of Termination
Upon termination:
- Your access to the Service ends immediately
- Your data will be deleted within 30 days
- No refunds for unused services
- Certain provisions of these Terms survive termination
Privacy and Data Protection
Your use of the Service is also governed by our Privacy Policy. We comply with GDPR, CCPA, and other applicable data protection laws.
API Usage
If you use our API:
- You must comply with API documentation and rate limits
- API access may be rate-limited or suspended for abuse
- API terms may have additional requirements
- Breaking changes will be announced with reasonable notice
Status Pages
If you create public status pages:
- You are responsible for the content
- Pages must not violate laws or third-party rights
- We may remove pages that violate terms
- You grant us license to display your page
Dispute Resolution
Governing Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions.
Arbitration
Disputes shall be resolved through binding arbitration, except:
- Small claims court actions
- Intellectual property disputes
- Emergency equitable relief
Class Action Waiver
You agree to resolve disputes individually, not as part of a class action.
General Provisions
Entire Agreement
These Terms constitute the entire agreement between you and rootstuff.
Severability
If any provision is found unenforceable, the remaining provisions continue in effect.
Waiver
Failure to enforce any right does not waive that right.
Assignment
You may not assign these Terms. We may assign our rights without notice.
Force Majeure
We are not liable for failures due to circumstances beyond our reasonable control.
Notice
We may provide notices via email, Service notifications, or posting on our website.
Changes to Terms
We may modify these Terms at any time. We'll notify you of material changes:
- Via email to your registered address
- Through Service notifications
- By posting on our website
Continued use after changes constitutes acceptance.
Contact Information
For questions about these Terms:
Email: [email protected]
Acknowledgment
By using Sentinel, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.