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Questions about monitoring, your account, or working together? Send a note and a human will read it. We reply within 24 hours.

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FAQ

Quick answers.

What are your support hours?

Email support is open 24/7, and we answer as quickly as we can.

How quickly do you respond?

We aim to reply to every request within 24 hours. Most are answered well before that.

Do you offer phone support?

Phone support is available to Enterprise customers. Get in touch and we'll walk you through the Enterprise plan.

Still stuck? The documentation covers setup, alerts, and the API in detail.